Residential Child Care App

Privacy Policy

Last updated: January 10, 2026

1. Introduction

Welcome to The Residential Care App ("we", "us", or "our"). We are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services. It is designed to comply with UK GDPR.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

  • Personal Data: Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you register with the application or when you choose to participate in various activities related to the application.
  • Organizational Data: All data entered into the application related to your children's home, including but not limited to children's records, staff details, daily logs, incident reports, and safeguarding concerns, is considered confidential data belonging to your organization.
  • Usage Data: Information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device. This may include information such as your computer's IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and other diagnostic data.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Application to:

  • Create and manage your account and your organization's workspace.
  • Provide the core services of the application.
  • Email you regarding your account, billing, or important service updates.
  • Monitor and analyze usage and trends to improve your experience with the Application.
  • Provide customer support and respond to your inquiries.

4. Data Security & Storage

We use administrative, technical, and physical security measures to help protect your personal information. All your data is stored securely within Google Cloud's London (europe-west2) region, ensuring your data remains within the UK and helping you meet your data residency obligations under UK GDPR.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Data Protection Rights

You have rights under data protection laws in relation to your personal data, including the right to access, correct, erase, restrict processing, and object to processing. As a data processor for your organizational data, we will assist you in fulfilling your obligations as a data controller.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: privacy@residentialcareapp.com